What we do

End-to-end customer engagement solutions to help you deliver positive change

Customer Engagement Consulting

At Ember our purpose is to help organisations improve the experience for their customers, or members of the public, by making it easier to engage and get the outcomes that will drive satisfaction, loyalty or long term value.

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Insight & Analytics

Most organisations struggle to answer the question “what does better look like?” Without this knowledge and robust data and insights it is hard to build a strong case for change.

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Delivering Change and Transformation

Whether transforming sales capability, embracing BPO or revitalising the customer experience, successful change is hard to achieve. As a team of vastly experienced professionals and proven change agents, we can help you deliver and embed the change you need.

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Executive Search & Recruitment

Our team of experienced recruitment experts and seasoned practitioners have developed our own unique way of working based on a practitioner led, consultative approach.

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Learning, Training & Development

Our training services give your people the benefit of our customer insight. We can help frontline staff increase customer satisfaction, sell more successfully and manage challenging conversations more effectively.

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