Insight Capability Assessment
A swift and comprehensive audit of your insight tools, processes and people.
One of the accepted truths of today’s business world is that organisations need to learn from their data. But the transition from intent to insight can be hard to make. Our insight capability assessment is focused on helping you understand how well-equipped your organisation is to generate the transformative insights.
Using a methodology designed by PRINCE2 practitioners, our team of experienced consultants will review your processes for insight generation, the technology you use and the skills of your people. We benchmark them against industry best practice and give you a clear assessment report that highlights where you need to invest or change.
The assessment, including report production, is typically complete within two weeks, making this a quick and easy way to understand how best to develop your insights capability. Clients often undertake this as the first part of a wider engagement, but we are equally able to deploy this as a standalone project, or a periodic assessment to support insight accreditation.
Other Customer Engagement Capabilities
Meet The Specialist
Director of Insights & Analytics
Lee joined Ember in 2017 as Consulting Director with responsibility for managed analytics and customer experience. He has an impressive track record of leading successful projects to apply the voice of the customer to improve the overall customer experience. Lee led consulting teams at both NICE Systems and Insight Now. He worked for several years for the T-Mobile Group, performing customer insight roles in the UK and overseas. Prior to T-Mobile, Lee worked for 12 years within the Santander Group, again focused on delivering projects that significantly improved the customer experience. Today he leads the Insight and Analytics proposition for Ember and helps our clients generate actionable insight from customer interactions.Contact me