Who we are

We're the Customer Engagement, Digital and CX specialists

About Ember Canada

We CARE that we do the right thing for our clients and their customers and we KNOW there are better ways to achieve this. We are specialists in our fields, innovative in our thinking, and unique in our proposition and capability.

Ember Group was established in 2010 and is a specialist consulting, analytics and professional services group dedicated to transforming customer engagement and CX strategies and operations for major brands globally. With offices in Toronto and London, we deliver solutions to help organisations realise their customer service vision and increase commercial value from their service operations. We have teams of specialists across various practices and disciplines, including service operations, digital, outsourcing, technology, commercial and finance, analytics, recruitment & search, training and L&D.

Our Values

Drawing on the knowledge from our network of complementary experts, we offer pragmatic, unbiased and vendor-agnostic viewpoints to help you make the right decisions for your business and your customers.

As a company of practitioners with extensive first-hand experience in different environments, sectors and business functions, we can bring a huge range of ideas and insight to every issue.

By working collaboratively, visibly and approachably with our clients and partners, as well as internally, we achieve long-lasting results, sustainable impact and stronger relationships.

Our focus is on getting the right outcomes for customers. We pride ourselves on being rigorous, open and honest, and by providing assurance and evidence, we are able to demonstrate and deliver value in all we do.

What matters to us

Translating the value of customer engagement into business benefits

We believe that doing the right thing for customers ultimately helps organisations ensure their longevity and profitability.

Applying real-world expertise to shape transformation

For every project, we seek insights from different experts with different specialist knowledge and practical experience – helping us deliver better results with least risk of disruption to service delivery.

Unconventionality drives us to inspire you

Technology and innovation drive each other – we help you secure the right investment for it, source it, drive value from it, and deliver it right.